One inbox for everything: bookings, drivers, billing, the iPhone app, booking agents and the AI assistant connector. We read it every working day and deal first with anything affecting a live job.
JOB-0000 number, if it is about a booking. We can see the whole history of a job from its reference.If a job is happening right now, the fastest route is the job itself: the job panel shows the driver's live position, status and contact details, and the status controls work in real time. Email us as well and put the job reference in the subject line.
Every conversation an agent handles is kept with its transcript in your dashboard under the agents section of Settings. If an agent misquoted, missed a booking or said something it should not have, send us the conversation date and the caller's number and we will review the transcript with you. Agents cannot change or cancel bookings. Those requests reach you by email, and the change is yours to make.
Setup and the full tool list are in the connector documentation. The common cases:
Subscriptions bought on the website are managed under Settings → Subscription, which opens your Stripe billing portal for invoices, card changes and cancellation. Subscriptions bought in the iPhone app are managed in your Apple ID subscriptions and refunded by Apple under Apple's policy.
To export your data, correct it, or close your account and delete your personal data, email us from the address on the account. We respond within 30 days, usually much sooner. Details are in the privacy policy.
If you believe you have found a security issue, email team@chauffeurvault.com with "Security" in the subject. Please do not test against other companies' data or live jobs. We will acknowledge the report and keep you informed.
The documentation explains how every part of the platform works, and the updates page lists what changed and when.
Documentation · Connector · Terms · Privacy · chauffeurvault.com